Can I send a gift to someone who has already purchased a subscription with TimlelessToday?
No, if the recipient already has an active subscription with TimelessToday, you cannot gift them a subscription.
Can I send a gift to someone who does not have a TimelessToday account?
Yes, you can send a gift to any email address or phone number. In order to redeem the gift, the recipient must create a TimelessToday account with the given email address or phone number to which the gift was sent.
How will the recipient be notified about the gift?
If the gift was sent to the recipient’s email address, then the recipient will get an email message (make sure they check their spam folder if they can’t find the email), and if the gift was sent to a phone number, then the recipient will get a text message (SMS). The Email or SMS message will contain instructions on how to redeem the gift.
Does the recipient need to log in to redeem a gift?
Yes, the recipient has to log in to redeem the gift. They can do so either from the TimelessToday app or website.
Can I redeem the gift later on or do I have to accept it right away?
The recipient can redeem the gift any time within 365 days of the gift purchase. The gift redemption option is available under the Profile screen on the top menu bar of the TimelessToday app or website.
Can I redeem multiple gifts at the same time?
No, you can accept only one gift at a time. Redemption of multiple gifts is not possible.
Can I send a gift to myself?
No, sending a gift to yourself is not possible. If you wish to get a subscription, you can buy it from the subscription purchase option on the Store.
For Android phone and tablet
Once I purchase a gift with my Android device using the Android in-app feature, can I cancel it later on?
When a gift is purchased via the Android app, the payment mechanism is Google Play. For cancellation of Android in-app purchases, contact Google Play Store Customer Service.
What happens if my payment is successful and I did not get any purchase confirmation?
If the purchase of a gift is not verified, the user will get an error message and their payment will be refunded by Google in three working days. TimelessToday has no control over payments to Google.
What happens if I encounter any technical issues during the purchase process of gifting a subscription?
You have two options: either click the “Try again“ button or the “Try later“ button. For either option, you will not be charged again.
How will I know if my purchase of a gift is successful or unsuccessful?
In either case, you will get an alert message/push notification (when logged in) on the app and an email from Google Play. If the purchase cannot be verified, then you'll receive refund instructions accordingly. The refund will take place in three working days, and is handled by Google.
For iPhone, iPad
Once I purchase a gift with my iOS device using the Apple in-app feature, can I cancel it later on?
iOS application doesn’t support cancellation. All payments are handled by “Apple App Store.”
What happens if my payment is successful and I did not get a purchase confirmation?
You will be charged, and iOS client will attempt to send the gift. You will own the gift until a receipt is validated. Even if validation fails, the purchase is not lost and you send the gift again or to a different person.
What happens if I encounter any technical issues during my purchase process of the gift?
If there are network problems or other issues preventing you from sending the gift, you will be prompted to retry now, or later. Retrying later will be free of charge, and you own the purchase of a gift until it is sent. If, for some reason, a gift cannot be sent to the receiver due to an issue other than a connectivity problem, you still own the gift and can send it again or to a different receiver, free of charge.
How will I know if my purchase of a gift is successful or unsuccessful?
The receiver will get a notification that a gift has been sent. They must log in on the app or website to redeem their gift. Otherwise, the receiver will get an email or text message (SMS). The sender will see a purchase confirmation screen if they succeeded in sending the gift from the “Gift Now” screen. If the gift is sent thru the retry process after failing to send it from the “Gift Now” screen, there will be an alert that the gift was successfully sent.